Returns & Exchanges

Returns & Exchanges Policy

We want you to love your purchase! If you are not completely satisfied with your order, or if you need a different size or color, we offer a 30-day hassle-free return and exchange policy.

1. Return & Exchange Window

  • You have 30 days from the date you receive your item to request a return or exchange.

  • Requests submitted after 30 days will unfortunately not be accepted.

2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • Shoes must be unworn, unwashed, and in the same condition as when you received them.

  • Items must be returned in their original packaging (including shoe boxes, tags, and shoe bags).

  • Products showing signs of outdoor wear, damage, or missing accessories are not eligible for exchange or full refund.

3. Exchange Policy

Need a different size or color? We are happy to help you get the right fit!

  • Size or Color Exchanges: If you wish to exchange an item for a different size or color, please contact our support team. Once we receive your returned item and confirm its condition, we will ship out the replacement item free of additional standard shipping charges.

  • Price Differences: If you choose to exchange for a different item of higher or lower value, we will issue a store credit/refund for the difference or request payment for the balance before dispatching the new item.

4. How to Initiate a Return or Exchange

  1. Submit a Request: Contact our support team at gluchebushy28vo@hotmail.com with your Order Number (e.g., #1001), item details, and state whether you would like a Return or an Exchange (specify the preferred size/color).

  2. Receive Instructions: Our team will review your request and reply within 48 hours with shipping instructions and the appropriate return address.

  3. Ship Your Package: Securely pack the items in their original packaging and ship them back using a trackable shipping service.

5. Shipping Fees & Refunds

  • Return & Exchange Shipping Costs: Customers are responsible for paying return shipping costs, unless the exchange or return is due to our error (e.g., defective, damaged, or incorrect items sent).

  • Refund Processing: Once received and inspected, refunds will be credited back to your original payment method within 3 to 7 business days. Original shipping fees (if applicable) are non-refundable.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email us immediately at gluchebushy28vo@hotmail.com with photos of the issue. We will arrange a free replacement or full refund right away.